The communication process is dynamic and not only evolves as we focus on it, but it allows us to work on the clear expression of thoughts, the idea’s organization, the ability development to persuade and strengthens our critical thinking and argumentation skills; this is really important on our activities and has a vital impact for obtaining better business results;

Objective

Foster the development of skills in assertive communication among the Organization's employees, with the aim of improving horizontal and vertical communication channels and, therefore, mitigating noise and reducing conflict incidence.

Contents

Communication Formats and their repercussions;

Listening in communication and cooperation’s impact;

Communication, attitudes and processes and interpersonal relationships;

Communicate to overcome conflicts and achieve consensus;

Daily negotiation in conflict management and difficult behaviors.